What Happens After You Request an Appointment? A Look at Our New Patient Process

If you're thinking about coming in, here's what that looks like.

Our approach is intentionally structured. It begins with a brief phone conversation, followed by online paperwork, and then prepayment to reserve your evaluation visit.

You might be thinking:

We can talk at the appointment.

I can fill out forms when I get there.

I’ll just pay after the visit.

Those are reasonable assumptions.

Let me walk you through the reasoning behind each step.

This isn’t about hoops or policies. It’s about protecting the quality of your experience from the very beginning.

1. The Discovery Call: Making Sure We’re the Right Fit

When you request an appointment, the first step is a brief 5-10 minute call directly with me.

That’s intentional.

Upper cervical care is specific. It’s precise. It’s not high-volume, quick in-and-out adjusting.

And it’s not for everyone.

The purpose of the call is simple:

• To understand what’s going on with you.

• To hear your goals.

• To determine whether our approach makes sense for your situation.

• To answer your clinical questions directly.

I’ve practiced for over two decades. I’ve learned that the right fit matters more than filling a schedule. When the alignment is right between doctor, patient, and expectations, quality care flows naturally. When it’s not, friction appears later.

This call prevents that.

It also gives you a chance to experience how I think. You’ll hear how I approach problems.

You’ll get clarity before committing to anything.

Many offices skip this step. I don’t. Because your time matters. And so does mine.

2. Why We Ask for Online Paperwork in Advance

After the call, if we both agree it makes sense to move forward, you’ll receive a secure link to complete your new patient forms online.

We ask that these be completed before you step into the office.

Here’s why.

Your first visit isn’t rushed. It isn’t cold and impersonal. It isn’t squeezed between other appointments.

It’s built around careful listening and detailed evaluation.

When paperwork is done ahead of time, I can:

• Review your history in depth

• Study prior injuries or imaging

• Look for patterns before you arrive

• Think through your case deliberately

That preparation changes the tone of the visit.

Instead of spending the first 20 minutes having you fill out forms on a clipboard in the waiting room, we spend that time talking. Clarifying. Evaluating.

You feel heard because I’m not skimming paperwork while you’re speaking. I’ve already studied it.

That’s the difference.

3. Why We Prepay the First Visit

Once your forms are complete, we send an invoice to finalize your evaluation visit. The appointment is confirmed once payment is received.

This isn't about pressure. It’s about commitment and respect for time.

New patient visits are longer and require preparation before you arrive. We reserve that time specifically for you. Last-minute cancellations and no-shows prevent other patients in need from using that time.

Prepayment does three important things:

1. It confirms that you’re committed to the appointment

2. It allows us to reserve the time without double-booking

3. It protects the focused, unrushed environment we’ve intentionally built

I do not run a high-volume office. I don’t stack patients or move quickly from room to room. That approach may work elsewhere, but it doesn’t fit the type of care I provide.

In this office, every reserved slot matters.

When you prepay, you’re not just securing an appointment. You’re reserving protected, uninterrupted time dedicated to you.

4. The Bigger Picture

Each of these steps may seem small on their own.

A short call.

Online paperwork.

Prepayment.

But together, they shape the tone of your entire experience.

When you walk in, there’s no scramble. No clipboard shuffle. No sense of being processed.

The visit is already in motion. I know your story. I’ve reviewed your history. I’m prepared.

That level of intention doesn’t happen by accident. It’s built into the process.

5. What This Means for You

If you move forward with care here, you’ll likely notice:

• A more attentive, focused visit

• Thoughtful questions

• Clear explanations

• A steady, unhurried pace

That’s the goal.

Most of us have experienced medical appointments that felt rushed or transactional. This office is designed differently.

The structure before the visit allows the visit itself to feel calm, present, and centered on you.

If that approach resonates with you, we’re likely a good fit.

If it doesn’t, that’s okay too. The discovery call helps us determine that early.

Either way, the process is designed to respect your time, protect the quality of care, and ensure that when you walk into this office, you feel like the only person on the schedule.

Because in that moment, you are.

If you’d like to begin the process, you can request an appointment here.