Texas Patient Rights

This notice explains how to request your medical records, how to contact our licensing authority, and how to file a complaint.

 

This information is provided in accordance with Texas Health & Safety Code §181.105.

​

How to Request Your Medical Records

 

You have the right to request a copy of your medical records.

 

Step 1: Submit a written request
You may request your records by:

• Email: friscouppercervical@gmail.com

• Mail or in person:
  Frisco Upper Cervical
  2770 Main St, Suite 236
  Frisco, TX 75033

Step 2: Include the following information

• Full name

• Date of birth

• Description of the records requested

• Delivery preference (email, mail, or in-office pickup)

• Signature

Step 3: Identity verification
We may contact you to verify your identity before releasing records.

Step 4: Processing time
Requests are typically processed within 15 business days.

Step 5: Fees (if applicable)
A reasonable fee may be charged for copying or preparing records in accordance with Texas law.

 

How to Contact the Licensing Authority

 

Frisco Upper Cervical is regulated by the:

Texas Board of Chiropractic Examiners (TBCE)
Website: https://www.tbce.texas.gov
Phone: (512) 305-6700
Email: info@tbce.texas.gov

​

How to File a Complaint

​

If you have a concern about your care, you have the right to file a complaint.

​

Option 1: Contact Our Office (Optional)
Frisco Upper Cervical
Phone: (469) 545-6538
Email: friscouppercervical@gmail.com

​

Option 2: File a Complaint with the Texas Board of Chiropractic Examiners
https://www.tbce.texas.gov/complaints.html

Phone: (512) 305-6700

 

Option 3: File a Consumer Complaint with the Texas Attorney General
https://www.texasattorneygeneral.gov/consumer-protection/file-consumer-complaint

Phone: (800) 621-0508